Terms & Conditions

 

RETURN / REFUND POLICY FOR ALL CUSTOM PRODUCTS:

ANY CUSTOMIZED PRODUCT ORDERED OR MADE FOR YOU IS NOT RETURNABLE OR REFUNDABLE. ALSO, ALL PRODUCTS THAT YOU HAVE REQUESTED, BUT ARE NOT LIMITED TO:

  • Custom Action Figure Orders are not Returnable or Refundable.

  • Custom Bobble-Head orders are non-returnable and non-refundable.

  • Custom Figurines Orders are not Returnable or Refundable

  • Anything OTHER /ALL Custom Product Order is not Returnable or Refundable

  • AI-Generated, Custom Figurines, Custom Action Figures, and or anything on earth created using AI

NO REFUND POLICY

We have a strict no-refund policy on ANY AND ALL CUSTOM PRODUCTS, and once you place the order you acknowledge that no payments can or will be refunded and that you will not reverse the credit card charges; if you initiate a credit card reversal and lose, meaning the funds are rightfully returned to us, your order will be canceled permanently and not placed into production, as those recovered funds compensate us for the time and energy spent contesting your chargeback.

PRODUCTION DETAILS

If a customer initiates and pays for a custom order but does not provide the necessary details or feedback to complete the order within 30 days, the order will be placed on hold. Should the customer return at a later date (beyond 30 days) wishing to resume the project, a 35% project resumption fee (of the total project cost) will be applied. This fee accounts for administrative tasks, project re-evaluation, and adjustments needed due to the delay.

Before & During the waiting period, our team reserves capacity and resources for your order, potentially limiting our ability to accept and pursue other opportunities. The resumption fee helps us mitigate the impact of this lost opportunity.

We appreciate your understanding and cooperation in keeping projects timely and efficient.

Production Delay & Customer-Interference Disclaimer

Production Delay & Customer-Interference Disclaimer

By placing an order with our company, you acknowledge and agree that production begins based on the confirmed specifications and payment at the time of purchase. Any customer-requested changes after payment — including design alterations, labeling revisions, or additional customizations — may pause, delay, or otherwise impact the production timeline.

In this case, the customer requested multiple changes after payment, followed by an additional customization requiring a new price agreement. These requests halted production, required additional work outside the original scope, and directly disrupted our workflow and scheduling.

If you interfere with our production process or timeline in any way — including but not limited to additional revisions, added instructions, or late-stage customization requests — your order will immediately forfeit the original delivery estimate. Once an order is removed from the production queue due to customer interference, it will be re-inserted as soon as possible, but without any guaranteed completion date.

Because these delays are caused entirely by customer-initiated actions, the customer accepts full responsibility for any missed timelines or extended schedules. No refunds, credits, or compensation of any kind will be issued for delays resulting from customer interference, revisions, or post-payment customization requests.

Production will resume only after the customer provides written approval of the revised details. All further work proceeds under the updated timeline with no guarantee of the original delivery window.

Modification and Acknowledgment of Terms:

  • Terms of Service are subject to changes, depending on what new scam and swindle HeroBuilders identifies.

    • These terms will be updated as needed.

    • Updated terms are retroactive, including all past or present orders in production.